Slack IT Triage Bot
Build an agent that lives in a Slack channel: it reads each incoming IT request, decides what kind it is, answers the ones it can from your internal docs, and routes the rest to the right person.
What you will learn
Trigger on real events
Start a workflow from a Slack message and read its contents.
Let an agent decide
Classify the request and route it — answer, escalate, or file a ticket.
Ground the answer
Search a knowledge base of IT docs so replies are accurate and cited.
What you'll build
A Slack trigger starts the workflow on each new message. An Agent block classifies the request and decides the path: a knowledge-base search drafts an answer for common questions, while anything it can't resolve is routed to a human or filed as a ticket. Every run is recorded in the logs.
This pulls together workflows, agents, and knowledge bases into one system — the foundations, composed.