Persona

Persona is an identity verification platform that helps businesses verify who their users are. Persona handles the full identity lifecycle — collecting government IDs, selfies, and documents through hosted verification flows, screening individuals against global watchlists and sanctions lists, and routing edge cases to human review.

With Persona, you can:

• Verify identities end to end: Create inquiries from your verification templates, send customers one-time verification links, and read back collected fields and decision results
• Automate KYC and compliance decisions: Approve or decline inquiries programmatically, run watchlist, adverse media, and politically-exposed-person screening reports, and monitor cases that need manual review
• Manage your verified user base: Create and look up accounts, bulk-import existing users from CSV, and keep your user model in sync with Persona via reference IDs
• Keep an audit trail: Download inquiry summary PDFs and retrieve the underlying verifications and documents behind every decision

In Sim, the Persona block lets your agents drive identity verification as part of real workflows. Trigger verification when a customer signs up, route on approval status, screen names against watchlists before activating accounts, post pending reviews to Slack, or archive verification PDFs to cloud storage — all using your Persona API key and templates.

Usage Instructions

Integrate Persona identity verification into the workflow. Manage the full inquiry lifecycle (create, update, approve, decline, review, resume, expire, redact), generate one-time verification links and PDF summaries, manage accounts including CSV bulk import, run watchlist and adverse media reports, review cases, retrieve verifications and documents, and discover inquiry templates.

Actions

persona_create_inquiry

Create a new identity verification inquiry from an inquiry template. Returns the created inquiry, which can then be completed by the individual via a one-time link.

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Output

persona_get_inquiry

Retrieve a single identity verification inquiry by ID, including its status, collected fields, and decision timestamps.

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persona_list_inquiries

List identity verification inquiries, optionally filtered by status, account ID, reference ID, or creation date range. Results are cursor-paginated.

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persona_update_inquiry

Update an inquiry’s note, fields, tags, or redirect URI. Only the provided values are changed.

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persona_approve_inquiry

Approve an identity verification inquiry. Approving prevents further progress on the inquiry and triggers any associated workflows and webhooks.

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persona_decline_inquiry

Decline an identity verification inquiry. Declining prevents further progress on the inquiry and triggers any associated workflows and webhooks.

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persona_mark_inquiry_for_review

Mark an identity verification inquiry for manual review, moving it to the needs_review status.

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persona_resume_inquiry

Resume a pending or expired inquiry, creating a new session so the individual can continue verification. Returns a session token.

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persona_expire_inquiry

Expire an in-progress inquiry, invalidating its sessions and one-time links so the individual can no longer continue it.

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persona_generate_inquiry_link

Generate a one-time link for an inquiry that the individual can open to complete their identity verification.

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persona_print_inquiry_pdf

Download a PDF summary of an inquiry, including its collected information and verification results.

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persona_redact_inquiry

Permanently delete all personally identifiable information collected by an inquiry, for example to honor a data deletion request. This cannot be undone.

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persona_create_account

Create an account that represents an individual in Persona. Accounts consolidate inquiries, verifications, and reports for the same person.

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persona_get_account

Retrieve a single account by ID, including its reference ID, fields, tags, and status.

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persona_list_accounts

List accounts in your Persona organization, optionally filtered by reference ID. Results are cursor-paginated.

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persona_update_account

Update an account’s reference ID, country code, fields, or tags. Only the provided values are changed.

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persona_import_accounts

Bulk-import accounts into Persona from a CSV file. Returns an importer whose status can be polled until processing completes.

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persona_redact_account

Permanently delete all personally identifiable information stored on an account, for example to honor a data deletion request. This cannot be undone.

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persona_list_cases

List manual review cases, optionally filtered by status, account ID, or reference ID. Results are cursor-paginated.

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persona_get_case

Retrieve a single manual review case by ID, including its status, resolution, and assignee.

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persona_create_report

Run a screening report (watchlist, adverse media, or politically exposed person) against an individual by name or search term.

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persona_get_report

Retrieve a single screening report by ID, including its status, match results, and full type-specific attributes.

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persona_list_reports

List screening reports, optionally filtered by account ID or reference ID. Results are cursor-paginated.

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persona_get_verification

Retrieve a single verification by ID (government ID, selfie, document, database, and more), including its status and the checks that ran.

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persona_get_document

Retrieve a single document by ID (government ID, generic document, and more), including its processing status and uploaded files.

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persona_list_inquiry_templates

List the inquiry templates in your Persona organization, to discover template IDs for creating inquiries. Results are cursor-paginated.

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