Jira Service Management

Interact with Jira Service Management

Usage Instructions

Integrate with Jira Service Management for IT service management. Create and manage service requests, handle customers and organizations, track SLAs, and manage queues.

Tools

`jsm_get_service_desks`

Get all service desks from Jira Service Management

Input

Parameter	Type	Required	Description
`domain`	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
`cloudId`	string	No	Jira Cloud ID for the instance
`start`	number	No	Start index for pagination (default: 0)
`limit`	number	No	Maximum results to return (default: 50)

Output

Parameter	Type	Description
`ts`	string	Timestamp of the operation
`serviceDesks`	json	Array of service desks
`total`	number	Total number of service desks
`isLastPage`	boolean	Whether this is the last page

`jsm_get_request_types`

Get request types for a service desk in Jira Service Management

Input

Parameter	Type	Required	Description
`domain`	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
`cloudId`	string	No	Jira Cloud ID for the instance
`serviceDeskId`	string	Yes	Service Desk ID to get request types for
`start`	number	No	Start index for pagination (default: 0)
`limit`	number	No	Maximum results to return (default: 50)

Output

Parameter	Type	Description
`ts`	string	Timestamp of the operation
`requestTypes`	json	Array of request types
`total`	number	Total number of request types
`isLastPage`	boolean	Whether this is the last page

`jsm_create_request`

Create a new service request in Jira Service Management

Input

Parameter	Type	Required	Description
`domain`	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
`cloudId`	string	No	Jira Cloud ID for the instance
`serviceDeskId`	string	Yes	Service Desk ID to create the request in
`requestTypeId`	string	Yes	Request Type ID for the new request
`summary`	string	Yes	Summary/title for the service request
`description`	string	No	Description for the service request
`raiseOnBehalfOf`	string	No	Account ID of customer to raise request on behalf of

Output

Parameter	Type	Description
`ts`	string	Timestamp of the operation
`issueId`	string	Created request issue ID
`issueKey`	string	Created request issue key (e.g., SD-123)
`requestTypeId`	string	Request type ID
`serviceDeskId`	string	Service desk ID
`success`	boolean	Whether the request was created successfully
`url`	string	URL to the created request

`jsm_get_request`

Get a single service request from Jira Service Management

Input

Parameter	Type	Required	Description
`domain`	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
`cloudId`	string	No	Jira Cloud ID for the instance
`issueIdOrKey`	string	Yes	Issue ID or key (e.g., SD-123)

Output

Parameter	Type	Description
`ts`	string	Timestamp of the operation

`jsm_get_requests`

Get multiple service requests from Jira Service Management

Input

Parameter	Type	Required	Description
`domain`	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
`cloudId`	string	No	Jira Cloud ID for the instance
`serviceDeskId`	string	No	Filter by service desk ID
`requestOwnership`	string	No	Filter by ownership: OWNED_REQUESTS, PARTICIPATED_REQUESTS, ORGANIZATION, ALL_REQUESTS
`requestStatus`	string	No	Filter by status: OPEN, CLOSED, ALL
`searchTerm`	string	No	Search term to filter requests
`start`	number	No	Start index for pagination (default: 0)
`limit`	number	No	Maximum results to return (default: 50)

Output

Parameter	Type	Description
`ts`	string	Timestamp of the operation
`requests`	json	Array of service requests
`total`	number	Total number of requests
`isLastPage`	boolean	Whether this is the last page

`jsm_add_comment`

Add a comment (public or internal) to a service request in Jira Service Management

Input

Parameter	Type	Required	Description
`domain`	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
`cloudId`	string	No	Jira Cloud ID for the instance
`issueIdOrKey`	string	Yes	Issue ID or key (e.g., SD-123)
`body`	string	Yes	Comment body text
`isPublic`	boolean	Yes	Whether the comment is public (visible to customer) or internal

Output

Parameter	Type	Description
`ts`	string	Timestamp of the operation
`issueIdOrKey`	string	Issue ID or key
`commentId`	string	Created comment ID
`body`	string	Comment body text
`isPublic`	boolean	Whether the comment is public
`success`	boolean	Whether the comment was added successfully

`jsm_get_comments`

Get comments for a service request in Jira Service Management

Input

Parameter	Type	Required	Description
`domain`	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
`cloudId`	string	No	Jira Cloud ID for the instance
`issueIdOrKey`	string	Yes	Issue ID or key (e.g., SD-123)
`isPublic`	boolean	No	Filter to only public comments
`internal`	boolean	No	Filter to only internal comments
`start`	number	No	Start index for pagination (default: 0)
`limit`	number	No	Maximum results to return (default: 50)

Output

Parameter	Type	Description
`ts`	string	Timestamp of the operation
`issueIdOrKey`	string	Issue ID or key
`comments`	json	Array of comments
`total`	number	Total number of comments
`isLastPage`	boolean	Whether this is the last page

`jsm_get_customers`

Get customers for a service desk in Jira Service Management

Input

Parameter	Type	Required	Description
`domain`	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
`cloudId`	string	No	Jira Cloud ID for the instance
`serviceDeskId`	string	Yes	Service Desk ID to get customers for
`query`	string	No	Search query to filter customers
`start`	number	No	Start index for pagination (default: 0)
`limit`	number	No	Maximum results to return (default: 50)

Output

Parameter	Type	Description
`ts`	string	Timestamp of the operation
`customers`	json	Array of customers
`total`	number	Total number of customers
`isLastPage`	boolean	Whether this is the last page

`jsm_add_customer`

Add customers to a service desk in Jira Service Management

Input

Parameter	Type	Required	Description
`domain`	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
`cloudId`	string	No	Jira Cloud ID for the instance
`serviceDeskId`	string	Yes	Service Desk ID to add customers to
`emails`	string	Yes	Comma-separated email addresses to add as customers

Output

Parameter	Type	Description
`ts`	string	Timestamp of the operation
`serviceDeskId`	string	Service desk ID
`success`	boolean	Whether customers were added successfully

`jsm_get_organizations`

Get organizations for a service desk in Jira Service Management

Input

Parameter	Type	Required	Description
`domain`	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
`cloudId`	string	No	Jira Cloud ID for the instance
`serviceDeskId`	string	Yes	Service Desk ID to get organizations for
`start`	number	No	Start index for pagination (default: 0)
`limit`	number	No	Maximum results to return (default: 50)

Output

Parameter	Type	Description
`ts`	string	Timestamp of the operation
`organizations`	json	Array of organizations
`total`	number	Total number of organizations
`isLastPage`	boolean	Whether this is the last page

`jsm_create_organization`

Create a new organization in Jira Service Management

Input

Parameter	Type	Required	Description
`domain`	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
`cloudId`	string	No	Jira Cloud ID for the instance
`name`	string	Yes	Name of the organization to create

Output

Parameter	Type	Description
`ts`	string	Timestamp of the operation
`organizationId`	string	ID of the created organization
`name`	string	Name of the created organization
`success`	boolean	Whether the operation succeeded

`jsm_add_organization_to_service_desk`

Add an organization to a service desk in Jira Service Management

Input

Parameter	Type	Required	Description
`domain`	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
`cloudId`	string	No	Jira Cloud ID for the instance
`serviceDeskId`	string	Yes	Service Desk ID to add the organization to
`organizationId`	string	Yes	Organization ID to add to the service desk

Output

Parameter	Type	Description
`ts`	string	Timestamp of the operation
`serviceDeskId`	string	Service Desk ID
`organizationId`	string	Organization ID added
`success`	boolean	Whether the operation succeeded

`jsm_get_queues`

Get queues for a service desk in Jira Service Management

Input

Parameter	Type	Required	Description
`domain`	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
`cloudId`	string	No	Jira Cloud ID for the instance
`serviceDeskId`	string	Yes	Service Desk ID to get queues for
`includeCount`	boolean	No	Include issue count for each queue
`start`	number	No	Start index for pagination (default: 0)
`limit`	number	No	Maximum results to return (default: 50)

Output

Parameter	Type	Description
`ts`	string	Timestamp of the operation
`queues`	json	Array of queues
`total`	number	Total number of queues
`isLastPage`	boolean	Whether this is the last page

`jsm_get_sla`

Get SLA information for a service request in Jira Service Management

Input

Parameter	Type	Required	Description
`domain`	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
`cloudId`	string	No	Jira Cloud ID for the instance
`issueIdOrKey`	string	Yes	Issue ID or key (e.g., SD-123)
`start`	number	No	Start index for pagination (default: 0)
`limit`	number	No	Maximum results to return (default: 50)

Output

Parameter	Type	Description
`ts`	string	Timestamp of the operation
`issueIdOrKey`	string	Issue ID or key
`slas`	json	Array of SLA information
`total`	number	Total number of SLAs
`isLastPage`	boolean	Whether this is the last page

`jsm_get_transitions`

Get available transitions for a service request in Jira Service Management

Input

Parameter	Type	Required	Description
`domain`	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
`cloudId`	string	No	Jira Cloud ID for the instance
`issueIdOrKey`	string	Yes	Issue ID or key (e.g., SD-123)

Output

Parameter	Type	Description
`ts`	string	Timestamp of the operation
`issueIdOrKey`	string	Issue ID or key
`transitions`	json	Array of available transitions

`jsm_transition_request`

Transition a service request to a new status in Jira Service Management

Input

Parameter	Type	Required	Description
`domain`	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
`cloudId`	string	No	Jira Cloud ID for the instance
`issueIdOrKey`	string	Yes	Issue ID or key (e.g., SD-123)
`transitionId`	string	Yes	Transition ID to apply
`comment`	string	No	Optional comment to add during transition

Output

Parameter	Type	Description
`ts`	string	Timestamp of the operation
`issueIdOrKey`	string	Issue ID or key
`transitionId`	string	Applied transition ID
`success`	boolean	Whether the transition was successful

`jsm_get_participants`

Get participants for a request in Jira Service Management

Input

Parameter	Type	Required	Description
`domain`	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
`cloudId`	string	No	Jira Cloud ID for the instance
`issueIdOrKey`	string	Yes	Issue ID or key (e.g., SD-123)
`start`	number	No	Start index for pagination (default: 0)
`limit`	number	No	Maximum results to return (default: 50)

Output

Parameter	Type	Description
`ts`	string	Timestamp of the operation
`issueIdOrKey`	string	Issue ID or key
`participants`	json	Array of participants
`total`	number	Total number of participants
`isLastPage`	boolean	Whether this is the last page

`jsm_add_participants`

Add participants to a request in Jira Service Management

Input

Parameter	Type	Required	Description
`domain`	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
`cloudId`	string	No	Jira Cloud ID for the instance
`issueIdOrKey`	string	Yes	Issue ID or key (e.g., SD-123)
`accountIds`	string	Yes	Comma-separated account IDs to add as participants

Output

Parameter	Type	Description
`ts`	string	Timestamp of the operation
`issueIdOrKey`	string	Issue ID or key
`participants`	json	Array of added participants
`success`	boolean	Whether the operation succeeded

`jsm_get_approvals`

Get approvals for a request in Jira Service Management

Input

Parameter	Type	Required	Description
`domain`	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
`cloudId`	string	No	Jira Cloud ID for the instance
`issueIdOrKey`	string	Yes	Issue ID or key (e.g., SD-123)
`start`	number	No	Start index for pagination (default: 0)
`limit`	number	No	Maximum results to return (default: 50)

Output

Parameter	Type	Description
`ts`	string	Timestamp of the operation
`issueIdOrKey`	string	Issue ID or key
`approvals`	json	Array of approvals
`total`	number	Total number of approvals
`isLastPage`	boolean	Whether this is the last page

`jsm_answer_approval`

Approve or decline an approval request in Jira Service Management

Input

Parameter	Type	Required	Description
`domain`	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
`cloudId`	string	No	Jira Cloud ID for the instance
`issueIdOrKey`	string	Yes	Issue ID or key (e.g., SD-123)
`approvalId`	string	Yes	Approval ID to answer
`decision`	string	Yes	Decision: "approve" or "decline"

Output

Parameter	Type	Description
`ts`	string	Timestamp of the operation
`issueIdOrKey`	string	Issue ID or key
`approvalId`	string	Approval ID
`decision`	string	Decision made (approve/decline)
`success`	boolean	Whether the operation succeeded

Notes

Category: tools
Type: jira_service_management

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