SendGrid

SendGrid is a leading cloud-based email delivery platform trusted by developers and businesses to send reliable transactional and marketing emails at scale. With its robust APIs and powerful tools, SendGrid enables you to manage all aspects of your email communication, from sending notifications and receipts to managing complex marketing campaigns.

SendGrid empowers users with a full suite of email operations, allowing you to automate critical email workflows and closely manage contact lists, templates, and recipient engagement. Its seamless integration with Sim enables agents and workflows to deliver targeted messages, maintain dynamic contact and recipient lists, trigger personalized emails through templates, and track the results in real time.

Key features of SendGrid include:

Transactional Email: Send automated and high-volume transactional emails (like notifications, receipts, and password resets).
Dynamic Templates: Use rich HTML or text templates with dynamic data for highly personalized communication at scale.
Contact Management: Add and update marketing contacts, manage recipient lists, and target segments for campaigns.
Attachments Support: Include one or more file attachments in your emails.
Comprehensive API Coverage: Programmatically manage emails, contacts, lists, templates, suppression groups, and more.

By connecting SendGrid with Sim, your agents can:

Send both simple and advanced (templated or multi-recipient) emails as part of any workflow.
Manage and segment contacts and lists automatically.
Leverage templates for consistency and dynamic personalization.
Track and respond to email engagement within your automated processes.

This integration allows you to automate all critical communication flows, ensure messages reach the right audience, and maintain control over your organization’s email strategy, directly from Sim workflows.

Parameter	Type	Required	Description
`apiKey`	string	Yes	SendGrid API key
`from`	string	Yes	Sender email address (must be verified in SendGrid)
`fromName`	string	No	Sender name
`to`	string	Yes	Recipient email address
`toName`	string	No	Recipient name
`subject`	string	No	Email subject (required unless using a template with pre-defined subject)
`content`	string	No	Email body content (required unless using a template with pre-defined content)
`contentType`	string	No	Content type (text/plain or text/html)
`cc`	string	No	CC email address
`bcc`	string	No	BCC email address
`replyTo`	string	No	Reply-to email address
`replyToName`	string	No	Reply-to name
`attachments`	file[]	No	Files to attach to the email
`templateId`	string	No	SendGrid template ID to use
`dynamicTemplateData`	json	No	JSON object of dynamic template data

Parameter	Type	Required	Description
`apiKey`	string	Yes	SendGrid API key
`email`	string	Yes	Contact email address
`firstName`	string	No	Contact first name
`lastName`	string	No	Contact last name
`customFields`	json	No	JSON object of custom field key-value pairs (use field IDs like e1_T, e2_N, e3_D, not field names)
`listIds`	string	No	Comma-separated list IDs to add the contact to

Parameter	Type	Description
`jobId`	string	Job ID for tracking the async contact creation
`email`	string	Contact email address
`firstName`	string	Contact first name
`lastName`	string	Contact last name
`message`	string	Status message

Parameter	Type	Description
`id`	string	Contact ID
`email`	string	Contact email address
`firstName`	string	Contact first name
`lastName`	string	Contact last name
`createdAt`	string	Creation timestamp
`updatedAt`	string	Last update timestamp
`listIds`	json	Array of list IDs the contact belongs to
`customFields`	json	Custom field values

Parameter	Type	Description
`contacts`	json	Array of matching contacts
`contactCount`	number	Total number of contacts found

SendGrid

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