incident.io

Supercharge your incident management with incident.io – the leading platform for orchestrating incidents, streamlining response processes, and tracking action items all in one place. Seamlessly integrate incident.io into your automated workflows to take command of incident creation, real-time collaboration, follow-ups, scheduling, escalations, and much more.

With the incident.io tool, you can:

• List and search incidents: Quickly retrieve a list of ongoing or historical incidents, complete with metadata such as severity, status, and timestamps, using incidentio_incidents_list.
• Create new incidents: Trigger new incident creation programmatically via incidentio_incidents_create, specifying severity, name, type, and custom details to ensure nothing slows your response down.
• Automate incident follow-ups: Leverage incident.io’s powerful automation to ensure important action items and learnings aren't missed, helping teams resolve issues and improve processes.
• Customize workflows: Integrate bespoke incident types, severities, and custom fields tailored to your organization’s needs.
• Enforce best practices with schedules & escalations: Streamline on-call and incident management by automatically assigning, notifying, and escalating as situations evolve.

incident.io empowers modern organizations to respond faster, coordinate teams, and capture learnings for continuous improvement. Whether you manage SRE, DevOps, Security, or IT incidents, incident.io brings centralized, best-in-class incident response programmatically to your agent workflows.

Key operations available:

• incidentio_incidents_list: List, paginate and filter incidents with full detail.
• incidentio_incidents_create: Programmatically open new incidents with custom attributes and control over duplication (idempotency).
• ...and more to come!

Enhance your reliability, accountability, and operational excellence by integrating incident.io with your workflow automations today.

Usage Instructions

Integrate incident.io into the workflow. Manage incidents, actions, follow-ups, workflows, schedules, escalations, custom fields, and more.

Actions

incident.io Incidents List

List incidents from incident.io. Returns a list of incidents with their details including severity, status, and timestamps.

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Output

incident.io Incidents Create

Create a new incident in incident.io. Requires idempotency_key, severity_id, and visibility. Optionally accepts name, summary, type, and status.

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Output

incident.io Incidents Show

Retrieve detailed information about a specific incident from incident.io by its ID. Returns full incident details including custom fields and role assignments.

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Output

incident.io Incidents Update

Update an existing incident in incident.io. Can update name, summary, severity, status, or type.

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Output

incident.io Actions List

List actions from incident.io. Optionally filter by incident ID.

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incident.io Actions Show

Get detailed information about a specific action from incident.io.

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incident.io Follow-ups List

List follow-ups from incident.io. Optionally filter by incident ID.

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incident.io Follow-ups Show

Get detailed information about a specific follow-up from incident.io.

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Incident.io Users List

List all users in your Incident.io workspace. Returns user details including id, name, email, and role.

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Incident.io Users Show

Get detailed information about a specific user in your Incident.io workspace by their ID.

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incident.io Workflows List

List all workflows in your incident.io workspace.

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incident.io Workflows Create

Create a new workflow in incident.io.

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incident.io Workflows Show

Get details of a specific workflow in incident.io.

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incident.io Workflows Update

Update an existing workflow in incident.io.

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incident.io Workflows Delete

Delete a workflow in incident.io.

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List Schedules

List all schedules in incident.io

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Create Schedule

Create a new schedule in incident.io

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Show Schedule

Get details of a specific schedule in incident.io

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Update Schedule

Update an existing schedule in incident.io

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Delete Schedule

Delete a schedule in incident.io

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List Escalations

List all escalation policies in incident.io

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Create Escalation

Create a new escalation policy in incident.io

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Show Escalation

Get details of a specific escalation policy in incident.io

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incident.io Custom Fields List

List all custom fields from incident.io.

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incident.io Custom Fields Create

Create a new custom field in incident.io.

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incident.io Custom Fields Show

Get detailed information about a specific custom field from incident.io.

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incident.io Custom Fields Update

Update an existing custom field in incident.io.

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incident.io Custom Fields Delete

Delete a custom field from incident.io.

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Incident.io Severities List

List all severity levels configured in your Incident.io workspace. Returns severity details including id, name, description, and rank.

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Incident.io Incident Statuses List

List all incident statuses configured in your Incident.io workspace. Returns status details including id, name, description, and category.

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Incident.io Incident Types List

List all incident types configured in your Incident.io workspace. Returns type details including id, name, description, and default flag.

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List Incident Roles

List all incident roles in incident.io

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Create Incident Role

Create a new incident role in incident.io

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Show Incident Role

Get details of a specific incident role in incident.io

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Update Incident Role

Update an existing incident role in incident.io

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Delete Incident Role

Delete an incident role in incident.io

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List Incident Timestamps

List all incident timestamp definitions in incident.io

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Show Incident Timestamp

Get details of a specific incident timestamp definition in incident.io

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List Incident Updates

List all updates for a specific incident in incident.io

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List Schedule Entries

List all entries for a specific schedule in incident.io

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Create Schedule Override

Create a new schedule override in incident.io

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List Escalation Paths

List escalation paths in incident.io

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Create Escalation Path

Create a new escalation path in incident.io

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Show Escalation Path

Get details of a specific escalation path in incident.io

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Update Escalation Path

Update an existing escalation path in incident.io

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Delete Escalation Path

Delete an escalation path in incident.io

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Get Who Is On Call

Get who is currently on call in incident.io, as one row per ongoing shift across every schedule (or a single schedule). Also returns the shifts that take over at the next changeover.

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List Schedule Overrides

List the one-off overrides layered on top of a schedule in incident.io, such as someone covering a colleague’s shift

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List Alerts

List alerts in incident.io, optionally filtered by status, source, or created date

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Show Alert

Get a single alert by ID from incident.io

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Resolve Alert

Resolve a currently firing alert in incident.io. Resolving an already-resolved alert is a no-op and returns it unchanged.

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Create Alert Event

Fire an alert into incident.io through an HTTP alert source. Send the same deduplication key with status "resolved" to close the alert you opened.

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List Incident Alerts

List the connections between incidents and alerts in incident.io — which alerts triggered an incident, or which incident an alert was attached to

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Cancel Escalation

Cancel an escalation in incident.io. Notifications stop, and the escalation will not advance to further levels or repeat.

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List Catalog Types

List all catalog types in incident.io, including those synced from external resources. Use this to find the catalog type ID needed to list entries.

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List Catalog Entries

List the entries of a catalog type in incident.io — for example every service, team, or customer recorded in the catalog

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List Teams

List all teams in the incident.io organisation, along with their members

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Show Team

Get a single team by ID from incident.io, along with its members

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Create Follow-up

Create a new follow-up on an incident in incident.io

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Update Follow-up

Update an existing follow-up in incident.io, for example to mark it completed or reassign it

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Create Action

Create a new action on an incident in incident.io

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Update Action

Update an existing action in incident.io, for example to mark it completed or reassign it

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List Incident Participants

List the participants of an incident in incident.io, split into those actively helping and those just observing

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Grant Incident Membership

Make a user a member of a private incident in incident.io

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Revoke Incident Membership

Revoke a user's membership of a private incident in incident.io

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Triggers

A Trigger is a block that starts a workflow when an event happens in this service.

incident.io Alert Created

Trigger workflow when an alert is created in incident.io

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incident.io Incident Created

Trigger workflow when an incident is created in incident.io

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incident.io Incident Status Updated

Trigger workflow when an incident

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incident.io Incident Updated

Trigger workflow when an incident is updated in incident.io

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