PagerDuty

PagerDuty is a leading incident management platform that helps engineering and operations teams detect, triage, and resolve infrastructure and application issues in real time. PagerDuty integrates with monitoring tools, orchestrates on-call schedules, and ensures the right people are alerted when incidents occur.

The PagerDuty integration in Sim connects with the PagerDuty REST API v2 using API key authentication, enabling your agents to manage the full incident lifecycle and query on-call information programmatically.

With the PagerDuty integration, your agents can:

• List and filter incidents: Retrieve incidents filtered by status (triggered, acknowledged, resolved), service, date range, and sort order to monitor your operational health
• Create incidents: Trigger new incidents on specific services with custom titles, descriptions, urgency levels, and assignees directly from your workflows
• Update incidents: Acknowledge or resolve incidents, change urgency, and add resolution notes to keep your incident management in sync with automated processes
• Add notes to incidents: Attach contextual information, investigation findings, or automated diagnostics as notes on existing incidents
• List services: Query your PagerDuty service catalog to discover service IDs and metadata for use in other operations
• Check on-call schedules: Retrieve current on-call entries filtered by escalation policy or schedule to determine who is responsible at any given time

In Sim, the PagerDuty integration enables powerful incident automation scenarios. Your agents can automatically create incidents based on monitoring alerts, enrich incidents with diagnostic data from other tools, resolve incidents when automated remediation succeeds, or build escalation workflows that check on-call schedules and route notifications accordingly. By connecting Sim with PagerDuty, you can build intelligent agents that bridge the gap between detection and response, reducing mean time to resolution and ensuring consistent incident handling across your organization.

Usage Instructions

Integrate PagerDuty into your workflow to list, get, create, update, snooze, and merge incidents, add notes and list alerts, look up services and escalation policies, check on-call schedules, list users, and send monitoring events through the Events API v2.

Actions

pagerduty_list_incidents

List incidents from PagerDuty with optional filters.

Input

Output

pagerduty_get_incident

Get a single incident from PagerDuty by ID.

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Output

pagerduty_create_incident

Create a new incident in PagerDuty.

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Output

pagerduty_update_incident

Update an incident in PagerDuty (acknowledge, resolve, change urgency, etc.).

Input

Output

pagerduty_snooze_incident

Snooze a triggered PagerDuty incident for a number of seconds, after which it returns to triggered.

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Output

pagerduty_merge_incidents

Merge one or more source incidents into a target incident. Source incidents are resolved and their alerts move to the target.

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Output

pagerduty_add_note

Add a note to an existing PagerDuty incident.

Input

Output

pagerduty_list_incident_alerts

List the individual alerts attached to a PagerDuty incident.

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Output

pagerduty_list_services

List services from PagerDuty with optional name filter.

Input

Output

pagerduty_get_service

Get a single service from PagerDuty by ID.

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Output

pagerduty_list_oncalls

List current on-call entries from PagerDuty.

Input

Output

pagerduty_list_escalation_policies

List escalation policies from PagerDuty with an optional name filter.

Input

Output

pagerduty_list_schedules

List on-call schedules from PagerDuty with an optional name filter.

Input

Output

pagerduty_list_users

List users from PagerDuty with an optional name/email filter.

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Output

pagerduty_send_event

Send a trigger, acknowledge, or resolve event to PagerDuty Events API v2 using a service integration key. Used to page from monitoring/alerting sources without a PagerDuty user account.

Input

Output

Triggers

A Trigger is a block that starts a workflow when an event happens in this service.

PagerDuty Incident Acknowledged

Trigger workflow when an incident is acknowledged in PagerDuty

Configuration

Output

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PagerDuty Incident Escalated

Trigger workflow when an incident is escalated in PagerDuty

Configuration

Output

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PagerDuty Incident Event

Trigger workflow from any PagerDuty incident event

Configuration

Output

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PagerDuty Incident Reassigned

Trigger workflow when an incident is reassigned in PagerDuty

Configuration

Output

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PagerDuty Incident Resolved

Trigger workflow when an incident is resolved in PagerDuty

Configuration

Output

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PagerDuty Incident Triggered

Trigger workflow when a new incident is triggered in PagerDuty

Configuration

Output