Gong

Gong is a revenue intelligence platform that captures and analyzes customer interactions across calls, emails, and meetings. By integrating Gong with Sim, your agents can access conversation data, user analytics, coaching metrics, and more through automated workflows.

The Gong integration in Sim provides tools to:

• List and retrieve calls: Fetch calls by date range, get individual call details, or retrieve extensive call data including trackers, topics, interaction stats, and points of interest.
• Access call transcripts: Retrieve full transcripts with speaker turns, topics, and sentence-level timestamps for any recorded call.
• Manage users: List all Gong users in your account or retrieve detailed information for a specific user, including settings, spoken languages, and contact details.
• Analyze activity and performance: Pull aggregated activity statistics, interaction stats (longest monologue, interactivity, patience, question rate), and answered scorecard data for your team.
• Work with scorecards and trackers: List scorecard definitions and keyword tracker configurations to understand how your team's conversations are being evaluated and monitored.
• Browse the call library: List library folders and retrieve their contents, including call snippets and notes curated by your team.
• Access coaching metrics: Retrieve coaching data for managers and their direct reports to track team development.
• List Engage flows: Fetch sales engagement sequences (flows) with visibility and ownership details.
• Look up contacts by email or phone: Find all Gong references to a specific email address or phone number, including related calls, emails, meetings, CRM data, and customer engagement events.

By combining these capabilities, you can automate sales coaching workflows, extract conversation insights, monitor team performance, sync Gong data with other systems, and build intelligent pipelines around your organization's revenue conversations -- all securely using your Gong API credentials.

Usage Instructions

Integrate Gong into your workflow. Access call recordings, transcripts, user data, activity stats, scorecards, trackers, library content, coaching metrics, and more via the Gong API.

Tools

gong_list_calls

Retrieve call data by date range from Gong.

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gong_get_call

Retrieve detailed data for a specific call from Gong.

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gong_get_call_transcript

Retrieve transcripts of calls from Gong by call IDs or date range.

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gong_get_extensive_calls

Retrieve detailed call data including trackers, topics, and highlights from Gong.

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gong_list_users

List all users in your Gong account.

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gong_get_user

Retrieve details for a specific user from Gong.

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gong_aggregate_activity

Retrieve aggregated activity statistics for users by date range from Gong.

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gong_interaction_stats

Retrieve interaction statistics for users by date range from Gong. Only includes calls with Whisper enabled.

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gong_answered_scorecards

Retrieve answered scorecards for reviewed users or by date range from Gong.

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gong_list_library_folders

Retrieve library folders from Gong.

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gong_get_folder_content

Retrieve the list of calls in a specific library folder from Gong.

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gong_list_scorecards

Retrieve scorecard definitions from Gong settings.

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gong_list_trackers

Retrieve smart tracker and keyword tracker definitions from Gong settings.

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gong_list_workspaces

List all company workspaces in Gong.

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gong_list_flows

List Gong Engage flows (sales engagement sequences).

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gong_get_coaching

Retrieve coaching metrics for a manager from Gong.

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gong_lookup_email

Find all references to an email address in Gong (calls, email messages, meetings, CRM data, engagement).

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gong_lookup_phone

Find all references to a phone number in Gong (calls, email messages, meetings, CRM data, and associated contacts).

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