Rootly

Rootly is an incident management platform that helps teams respond to, mitigate, and learn from incidents — all without leaving Slack or your existing tools. Rootly automates on-call alerting, incident workflows, status page updates, and retrospectives so engineering teams can resolve issues faster and reduce toil.

Why Rootly?

• End-to-End Incident Management: Create, track, update, and resolve incidents with full lifecycle support — from initial triage through retrospective.
• On-Call Alerting: Create and manage alerts with deduplication, routing, and escalation to ensure the right people are notified immediately.
• Timeline Events: Add structured timeline events to incidents for clear, auditable incident narratives.
• Service Catalog: Maintain a catalog of services and map them to incidents for precise impact tracking.
• Severity & Prioritization: Use configurable severity levels to prioritize incidents and drive appropriate response urgency.
• Retrospectives: Access post-incident retrospectives to identify root causes, capture learnings, and drive reliability improvements.

Using Rootly in Sim

Sim's Rootly integration connects your agentic workflows directly to your Rootly account using an API key. With operations spanning incidents, alerts, services, severities, teams, environments, functionalities, incident types, and retrospectives, you can build powerful incident management automations without writing backend code.

Key benefits of using Rootly in Sim:

• Automated incident creation: Trigger incident creation from monitoring alerts, customer reports, or anomaly detection workflows with full metadata including severity, services, and teams.
• Incident lifecycle automation: Automatically update incident status, add timeline events, and attach mitigation or resolution messages as your response progresses.
• Alert management: Create and list alerts with deduplication support to integrate Rootly into your existing monitoring and notification pipelines.
• Organizational awareness: Query services, severities, teams, environments, functionalities, and incident types to build context-aware incident workflows.
• Retrospective insights: List and filter retrospectives to feed post-incident learnings into continuous improvement workflows.

Whether you're automating incident response, building on-call alerting pipelines, or driving post-incident learning, Rootly in Sim gives you direct, secure access to the Rootly API — no middleware required. Simply configure your API key, select the operation you need, and let Sim handle the rest.

Usage Instructions

Integrate Rootly incident management into workflows. Create and manage incidents, alerts, services, severities, and retrospectives.

Tools

rootly_create_incident

Create a new incident in Rootly with optional severity, services, and teams.

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rootly_get_incident

Retrieve a single incident by ID from Rootly.

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rootly_update_incident

Update an existing incident in Rootly (status, severity, summary, etc.).

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rootly_list_incidents

List incidents from Rootly with optional filtering by status, severity, and more.

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rootly_create_alert

Create a new alert in Rootly for on-call notification and routing.

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rootly_list_alerts

List alerts from Rootly with optional filtering by status, source, and services.

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rootly_add_incident_event

Add a timeline event to an existing incident in Rootly.

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rootly_list_services

List services from Rootly with optional search filtering.

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rootly_list_severities

List severity levels configured in Rootly.

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rootly_list_teams

List teams (groups) configured in Rootly.

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rootly_list_environments

List environments configured in Rootly.

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rootly_list_incident_types

List incident types configured in Rootly.

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rootly_list_functionalities

List functionalities configured in Rootly.

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rootly_list_retrospectives

List incident retrospectives (post-mortems) from Rootly.

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