ServiceNow

ServiceNow provides 5 triggers for automating workflows based on events.

Triggers

Trigger workflow when a new change request is created in ServiceNow

Parameter	Type	Required	Description
`webhookSecret`	string	Yes	Required. Use the same value in your ServiceNow Business Rule as Bearer token or X-Sim-Webhook-Secret.
`tableName`	string	No	Optionally filter to a specific ServiceNow table

Parameter	Type	Description
`sysId`	string	Unique system ID of the record
`number`	string	Record number (e.g., INC0010001, CHG0010001)
`tableName`	string	ServiceNow table name
`shortDescription`	string	Short description of the record
`description`	string	Full description of the record
`state`	string	Current state of the record
`priority`	string	Priority level (1=Critical, 2=High, 3=Moderate, 4=Low, 5=Planning)
`assignedTo`	string	User assigned to this record
`assignmentGroup`	string	Group assigned to this record
`createdBy`	string	User who created the record
`createdOn`	string	When the record was created (ISO 8601)
`updatedBy`	string	User who last updated the record
`updatedOn`	string	When the record was last updated (ISO 8601)
`type`	string	Change type (Normal, Standard, Emergency)
`risk`	string	Risk level of the change
`impact`	string	Impact level of the change
`approval`	string	Approval status
`startDate`	string	Planned start date
`endDate`	string	Planned end date
`category`	string	Change category
`record`	json	Full change request record data

Trigger workflow when a change request is updated in ServiceNow

Parameter	Type	Required	Description
`webhookSecret`	string	Yes	Required. Use the same value in your ServiceNow Business Rule as Bearer token or X-Sim-Webhook-Secret.
`tableName`	string	No	Optionally filter to a specific ServiceNow table

Parameter	Type	Description
`sysId`	string	Unique system ID of the record
`number`	string	Record number (e.g., INC0010001, CHG0010001)
`tableName`	string	ServiceNow table name
`shortDescription`	string	Short description of the record
`description`	string	Full description of the record
`state`	string	Current state of the record
`priority`	string	Priority level (1=Critical, 2=High, 3=Moderate, 4=Low, 5=Planning)
`assignedTo`	string	User assigned to this record
`assignmentGroup`	string	Group assigned to this record
`createdBy`	string	User who created the record
`createdOn`	string	When the record was created (ISO 8601)
`updatedBy`	string	User who last updated the record
`updatedOn`	string	When the record was last updated (ISO 8601)
`type`	string	Change type (Normal, Standard, Emergency)
`risk`	string	Risk level of the change
`impact`	string	Impact level of the change
`approval`	string	Approval status
`startDate`	string	Planned start date
`endDate`	string	Planned end date
`category`	string	Change category
`record`	json	Full change request record data

Trigger workflow when a new incident is created in ServiceNow

Parameter	Type	Required	Description
`webhookSecret`	string	Yes	Required. Use the same value in your ServiceNow Business Rule as Bearer token or X-Sim-Webhook-Secret.
`tableName`	string	No	Optionally filter to a specific ServiceNow table

Parameter	Type	Description
`sysId`	string	Unique system ID of the record
`number`	string	Record number (e.g., INC0010001, CHG0010001)
`tableName`	string	ServiceNow table name
`shortDescription`	string	Short description of the record
`description`	string	Full description of the record
`state`	string	Current state of the record
`priority`	string	Priority level (1=Critical, 2=High, 3=Moderate, 4=Low, 5=Planning)
`assignedTo`	string	User assigned to this record
`assignmentGroup`	string	Group assigned to this record
`createdBy`	string	User who created the record
`createdOn`	string	When the record was created (ISO 8601)
`updatedBy`	string	User who last updated the record
`updatedOn`	string	When the record was last updated (ISO 8601)
`urgency`	string	Urgency level (1=High, 2=Medium, 3=Low)
`impact`	string	Impact level (1=High, 2=Medium, 3=Low)
`category`	string	Incident category
`subcategory`	string	Incident subcategory
`caller`	string	Caller/requester of the incident
`resolvedBy`	string	User who resolved the incident
`resolvedAt`	string	When the incident was resolved
`closeNotes`	string	Notes added when the incident was closed
`record`	json	Full incident record data

Trigger workflow when an incident is updated in ServiceNow

Parameter	Type	Required	Description
`webhookSecret`	string	Yes	Required. Use the same value in your ServiceNow Business Rule as Bearer token or X-Sim-Webhook-Secret.
`tableName`	string	No	Optionally filter to a specific ServiceNow table

Parameter	Type	Description
`sysId`	string	Unique system ID of the record
`number`	string	Record number (e.g., INC0010001, CHG0010001)
`tableName`	string	ServiceNow table name
`shortDescription`	string	Short description of the record
`description`	string	Full description of the record
`state`	string	Current state of the record
`priority`	string	Priority level (1=Critical, 2=High, 3=Moderate, 4=Low, 5=Planning)
`assignedTo`	string	User assigned to this record
`assignmentGroup`	string	Group assigned to this record
`createdBy`	string	User who created the record
`createdOn`	string	When the record was created (ISO 8601)
`updatedBy`	string	User who last updated the record
`updatedOn`	string	When the record was last updated (ISO 8601)
`urgency`	string	Urgency level (1=High, 2=Medium, 3=Low)
`impact`	string	Impact level (1=High, 2=Medium, 3=Low)
`category`	string	Incident category
`subcategory`	string	Incident subcategory
`caller`	string	Caller/requester of the incident
`resolvedBy`	string	User who resolved the incident
`resolvedAt`	string	When the incident was resolved
`closeNotes`	string	Notes added when the incident was closed
`record`	json	Full incident record data

Trigger workflow on any ServiceNow webhook event

Parameter	Type	Required	Description
`webhookSecret`	string	Yes	Required. Use the same value in your ServiceNow Business Rule as Bearer token or X-Sim-Webhook-Secret.
`tableName`	string	No	Optionally filter to a specific ServiceNow table

Parameter	Type	Description
`sysId`	string	Unique system ID of the record
`number`	string	Record number (e.g., INC0010001, CHG0010001)
`tableName`	string	ServiceNow table name
`shortDescription`	string	Short description of the record
`description`	string	Full description of the record
`state`	string	Current state of the record
`priority`	string	Priority level (1=Critical, 2=High, 3=Moderate, 4=Low, 5=Planning)
`assignedTo`	string	User assigned to this record
`assignmentGroup`	string	Group assigned to this record
`createdBy`	string	User who created the record
`createdOn`	string	When the record was created (ISO 8601)
`updatedBy`	string	User who last updated the record
`updatedOn`	string	When the record was last updated (ISO 8601)
`eventType`	string	The type of event that triggered this workflow (e.g., insert, update, delete)
`category`	string	Record category
`record`	json	Full record data from the webhook payload